In a few clicks in the Console, you can enable SHAKEN/STIR on your outgoing calls that deliver a trust indicator on the called party's phone.
You are considered a direct customer if your employees are responsible for making the calls. This includes BPOs.
You are considered an ISV (independent software vendor) if your customers are responsible for making the calls using your product.
For ISVs, there is a REST API available to allow you to pass your customer's business information directly to Twilio to get vetted so your customers can also get highest attestation under SHAKEN/STIR.
Create a SHAKEN/STIR Trust Product for each Secondary Business Profile in the Trust Hub and submit for vetting.
Create a SHAKEN/STIR Trust Product for each Secondary Business Profile in the Trust Hub and submit for vetting.
That's it. No coding required.
Learn more about Business Profiles and other Trust Products in the Trust Hub Docs.
Twilio's Compliance operations team is responsible for vetting the Business Profile and the SHAKEN/STIR Trust Product. The time to vet can be between 24 to 48 hours.
Today, Twilio is signing all US calls with the appropriate attestation in order to meet our obligations per the TRACED ACT.